Although we are staying with the same company we are moving to the international team, which means after 11 years we will have a different insurance company.
Our previous insurance company required us to get online perscriptions. I called our contact at the company and asked what our new insurance did and what we needed to do to get our perscriptions. She did not know & referred me to call our new insurance agent. The new insurance agent did not know but referred me to call their home delivery pharmacy. I called the home delivery pharmacy & was told we had to call the doctor, get them to write new perscriptions & mail them in. The catch - they can only deliver to a US address. I said "I think that might be a problem since we are moving to London".
Oh the fun I'm having!